If your download link has expired or isn't working, email us your payment ID (starts with "pay_") and we'll send you a fresh link right away. No questions asked.
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Quick answers
Where is my download link?
Check your inbox (and spam folder) for an email from noreply@mockupshelf.com immediately after purchase.
How do I request a refund?
Email us within 7 days with your payment ID. See our Refund policy for full details.
I lost my file — can I re-download?
Yes. Email us your payment ID and we will send you a new download link.
The app isn't working — what browser?
Use Chrome or Edge for the best experience. Firefox also works. Safari on Mac works too.