Legal

Refund Policy

Last updated: March 2026

Our commitment: We want you to be happy with Upgrade. If something isn't right, we will work to make it right. Our refund window is 7 days from purchase.

Our refund policy

Because Upgrade is a digital product that is delivered instantly after purchase, we operate a fair and clear refund policy designed to protect both buyers and sellers.

✓ We will issue a full refund if:

You request a refund within 7 days of purchase
The file is corrupted or does not open in any browser
The download link did not work and we were unable to fix it within 48 hours
You were charged twice for the same order
Technical issues prevented you from accessing the product and we could not resolve them

✕ We cannot issue a refund if:

More than 7 days have passed since purchase
You changed your mind after downloading the file
You purchased by mistake but have already used the product
The product works as described but doesn't suit your personal workflow
Your device, browser, or operating system is incompatible (Upgrade works in all modern browsers)

How to request a refund

To request a refund, email us at hello@mockupshelf.com with:

Your payment ID

Found in your purchase confirmation email or on your Razorpay receipt. Starts with "pay_".

Your reason for refund

A brief explanation of what went wrong. This helps us improve the product for everyone.

The email used for purchase

So we can locate your order quickly and process it faster.

Refund timeline

Once we approve your refund:

We will initiate the refund via Razorpay within 1-2 business days
The amount will reflect in your original payment method within 5-7 business days depending on your bank
UPI refunds are typically faster (1-3 business days)

Technical support before refunding

Before requesting a refund for a technical issue, please email us first — we can usually resolve problems quickly. Common issues we can help with:

Download link expired — we'll send you a new one immediately
File not opening — we'll guide you to the right browser
Data not saving — usually a browser setting, fixable in 2 minutes

Email hello@mockupshelf.com and we typically respond within a few hours.

Contact for refunds

Email: hello@mockupshelf.com
Subject line: Refund Request — [your payment ID]
We respond within 24 hours on business days.